Sakai 25 - Login & User Accounts: Why can't I login to Sakai?

This help document for Sakai Demo is under revision. For assistance with the current version of Sakai, see Sakai 23 Help.

Sakai at PLU will be upgraded from version 23 to version 25 on August 22, 2026. For more details, see: How can I prepare for the Sakai upgrade?

 

Why can't I login to Sakai?

In some rare cases it may take up to 24 hours from the time you claim your PLU ePass account until you can login. First, check to see if you can login to PLU Gmail. If not, you might need to reset your password. Finally, ensure that whenever you are typing your password that the "Caps Lock" key on your keyboard is not on.

If problems logging in persist, contact the PLU Help Desk by phone 253-535-7525 or email helpdesk@plu.edu for assistance.

See also How do I login to Sakai?

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Need support? Contact sakai@plu.edu.


Keywords:
sakai user account authentication 
Doc ID:
160437
Owned by:
Sean H. in Pacific Lutheran Univ
Created:
2026-04-01
Updated:
2026-04-01
Sites:
Pacific Lutheran University
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