Student Support Pathfinder

Click "+" button to open support topics.

Technology Support

New to PLU?
- Get Started with Technology at PLU
- Get Started with Sakai
  - Video: Getting Started with Sakai for Students
  - Getting Started with Sakai for Students
General Support
- Contact Help Desk
  - Make a Service Request
  - Visit the Help Desk on the first floor of the Library
  - Call 253-535-7525
  - Email helpdesk@plu.edu
  - Help Desk Website
- View PLU System Notices
  - Visit System Notices page
  - Subscribe to PLU System Notices
- Contact Instructional Technologies
  - Visit the Instructional Technologies desk on the first floor of the Library
  - Call 253-535-7509
  - Email itech@plu.edu
  - Instructional Technologies Website
- Contact Sakai Support
  - Make a Service Request
  - Email sakai@plu.edu
  - Call 253-535-7525
  - Sakai Support Website
- Get Help with Accounts and Passwords
- Get Computer and Software Support
  - Getting Support for Computers and Software
- Get Anti-Virus Help
  - Anti-Virus Software
- View Computer and Network Use Policies
  - Policies
- Learn About Cyber Safety
  - Cyber Safety at PLU
- View Guidelines for International Travel
  - PLU Guidelines for International Travel with Electronic Equipment
- Get Help with Accessibility
  - Disability Support Services Website
Sakai Learning Management System
- What is Sakai?
  - Sakai is PLU’s learning management system. Professors may use Sakai to distribute class materials, communicate with their class, create assignments, and deliver online tests. Many tools are available, and your professor chooses tools that are relevant to your class.
- Get Started with Sakai
  - Welcome! Get a Quick Start for Using Sakai from the link below. If you need help, contact sakai@plu.edu.
    - Video: Getting Started with Sakai for Students
    - Getting Started with Sakai for Students
- Login to Sakai
  - PLU students, faculty, and staff use their PLU ePass username and password for login
    - What are PLU ePass accounts?
    - Activate your PLU ePass account
  - Guest account users login using the "Guest Account" button and their email address and their Sakai guest account password.
    - What are guest accounts?
    - How do I initialize and secure my guest account?
- Find Your Sakai Course
  - Where is my Sakai course?
  - What is Site Navigation?
- Get Sakai Support
  - Make a Service Request
  - Email sakai@plu.edu
  - Call 253-535-7525
  - Sakai Support Website
- Personalize Sakai
  - Adjust Course Tabs
    - How do I rearrange site tabs in the site navigation?
  - Personalize Your Profile
    - What is the Profile tool?
  - Set Your Email Notifications
    - What is the Preferences tool?
- Use the Rich Text Editor
  - How do I use the rich-text editor?
  - What is the purpose of each of the editor controls?
- Submit an Assignment
  - Check with your professor on what Sakai tool they will be using for the assignment. Assignments are typically submitted via the Assignments tool or the Drop Box tool.
- Send an Email from Sakai
  - Use the Sakai Mailtool to select recipients and compose an email.
    - Mail Composition
- Forward Email from Sakai to Non-PLU Email
  - How do I forward email from Sakai to a non-PLU email account?
  - Gmail Help: Automatically forward emails to another account
- Access Resources
  - What is the Resources tool?
  - How do I navigate the Resources tool?
- Participate in Forums
- Subscribe to a Podcast or Vodcast
  - How do I subscribe to a Podcast?
- Check Gradebook
  - How do I view my Gradebook grades?
- Get Help with Accessibility
  - Sakai Accessibility Information
  - Disability Support Services
Google Apps for Education
- Get Help with Gmail
  - Gmail Help Center
- Get Help with Calendar
  - Google Calendar Help Center
- Get Help with Drive
  - Google Drive Help Center
- Get Help with Docs Editors
- Get Help with Hangouts
  - Hangouts Help Center
  - Video: Hangouts basics in 1 min.
Instructional Technologies
- Use Classroom Technology
  - Classroom Technology
  - Learning Spaces Directory
- Find Labs to Edit Video and Audio
  - Digital Editing Labs
- Participate in Technology Workshops
  - Technology Workshops

Academic Support

Academic Advising
- See an Academic Advisor
  - Academic Advising
Academic Assistance
- Get Student Peer Tutoring
  - Academic Assistance Center
Academic Internships
- Obtain an Academic Internship
  - Academic Internships
Calendars & Schedules
- View Academic Calendars
  - Academic Calendars
- View Course Schedules
  - Banner Interactive Course Schedule
Disability Support Services
- Get Help with Accessibility
  - Disability Support Services
Library Services
- Get Research Help
  - Librarians are available via phone (253-535-7507) during open hours or via live chat at 24/7 Ask a Librarian via the link on the webpage.
    - Mortvedt Library
- Access Library Resources
  - Library Resources
- Create a Citation
  - Citation & Academic Paper Format
- Get Library Instruction
  - Contact a librarian via email or phone. See Library Home Page for direct contact information.
    - Mortvedt Library
- Reserve a Library Study Room
  - Library Study Rooms
Policies
- Review Academic Integrity Policy
  - Academic Integrity Policy
- Review Student Code of Conduct
  - Student Code of Conduct
Writing Center
- Get Help with Writing
  - Writing Center

Student Services

Student Services Center
- Get Answers About Billing, Transcripts, etc.
  - Main Phone: 253-535-7161, Toll Free: 800-678-3243
  - Fax: 253-538-2545
  - Student Services Center
Involvement
- Get Oriented
  - New Student Orientation
- Participate in Athletics
  - Athletics
- Participate in Recreational Sports
  - Recreational Sports
- Become Involved and Lead
  - Student Engagement
- Get to Know Student Life Programs
  - Student Life
Personal Support
- Discover Your Career Aspirations
  - Career Connections
- Get Counseling
  - Counseling Center
- Explore Diversity
  - Diversity Center
- Access International Student Services
  - International Student Services
- Access Services for Living on Campus
  - Residential Life
- Get Involved in the Center for Gender Equity
  - Center for Gender Equity

Still Need Help?

Help Desk staff are eager to assist you.

Email: helpdesk@plu.edu
Phone: 253-535-7525
Web: http://www.plu.edu/helpdesk/

Keywords:	faculty support pathfinder help assistance Suggest keywords	Doc ID:	84468
Owner:	Layne N.	Group:	Pacific Lutheran University
Created:	2018-08-02 13:01 PDT	Updated:	2022-08-29 11:51 PDT
Sites:	Pacific Lutheran University
Feedback:	0 0 Suggest a new document