Technology Service Palette

Technology resources and User Services staff members

Please download the PDF here: Guide

Interactive Faculty Support Pathfinder:
Schedule a technology consultation:

Key Support Services:

Classroom Technology

  • Classroom instructor podiums
  • Checkout equipment (iPads, recorders, etc.)
  • GradeMaster test scanner
  • Clicker response systems

Sakai Learning Management System

  • Sakai course site creation
  • Combining course sites and group users
  • Consultations on Sakai tools
  • Turnitin similarity reports
  • Clicker integration with Sakai course sites
Create Sakai Courses:

Help Desk

  • Desktop and laptop computers
  • Network connection and device registration
  • Gmail and Google Suite
  • Google Drive and Netstor file storage
  • Software & web browsers
  • Banner Registration System
  • Microsoft Office
  • Cybersecurity concerns

Service Requests:
PLU System Status:

Instructional Technology

  • Software and hardware training
  • Course-integrated technology workshops
  • Customized workshops to support assignments
  • Google Docs, Sites, Hangouts, etc.
  • Instructional technology consultations
Workshops & Registration:

User Services Teams

Help Desk

Not sure who to contact? Ask the Help Desk! We can assist with:
  • Triaging your issue and finding support resources
  • Connecting devices to PLU network
  • Sakai Learning Management System
  • Computer/laptop support
  • Phishing and security concerns
  • Gmail and Google Apps support
  • Microsoft Office support
(253) 535-7525
Or, submit a ticket online:

Staff Members

Layne Nordgren
Director for User Services/Instructional Technologies
  • Integrating technology into pedagogy
  • Technology consultations
  • Technology workshops
  • Customer service concerns

David Rebar
User Support - User Support Team Lead
(253) 535-7463
  • Computer and laptop support
  • Classroom computers
  • Backups, storage, and security
  • Software and browser support

Sean Horner
Academic Web Development - Senior Web Developer
(253) 536-5021
  • Sakai support
  • Turnitin support
  • Web technologies and projects

Misty Berlin
Instructional Technology - Instructional Technologies Team Manager
(253) 535-7260
  • Instructional media production assistance
  • Course-integrated technology workshops
  • Podcasting, video production, graphic design
  • Google Suite

Travis Pagel
Classroom and Event Technologies - Classroom and Event Technologies Team Lead
(253) 535-8627
  • Classroom technology and podiums
  • Grademaster test scanner
  • Checkout equipment (iPads, laptops, audio and video recorders)

Keywords:contact information, people, staff members   Doc ID:94087
Owner:Misty B.Group:Pacific Lutheran University
Created:2019-08-26 16:05 PDTUpdated:2019-08-27 08:23 PDT
Sites:Pacific Lutheran University
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