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DUO: Signup Process

This document is a walk-through of the DUO activation process.

After claiming your ePass account you will be presented with the DUO new activation start screen the next time you attempt to log in using your ePass credentials.

Welcome Screen

Click Start setup to begin enrolling your device.

Start Signup

Choose Your Authentication Device Type

Select the type of device you would like to enroll and click Continue. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a security key, or iOS/Android tablets.

Device Type

Type Your Phone Number

Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you are logging in to a Duo-protected service. You can enter an extension if you chose "Landline" in the previous step.

Then double-check that you entered it correctly, check the box, and click Continue.

Phone Number

If you're enrolling a tablet you aren't prompted to enter a phone number.

Choose Platform

Choose your device's operating system and click Continue.

Phone Type

Install Duo Mobile

Why use Duo Mobile?

  • It's fast & easy
  • Works in any country
  • Doesn't require cell service

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. Without it you'll still be able to log in using a phone call or text message, but for the best experience we recommend that you use Duo Mobile.

Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and click I have Duo Mobile installed.

Install Duo Mobile

Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the QR code with the app's built-in QR code scanner. Follow the platform specific instructions for your device:

Scan QR Code

The "Continue" button is clickable after you scan the QR code successfully.

Activate Duo Mobile

Configure Device Options (optional)

You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.

If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).

Settings - Log in type

Click Continue to login to proceed to the Duo Prompt.

Settings and Devices


Your device is ready to approve Duo authentication requests. Click Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received on your phone.

Authentication Method

Help Desk logo
Need support? Contact, (253) 535-7525, or submit a Help Desk ticket.

Keywords:DUO signup activation mobile   Doc ID:88593
Owner:Lee T.Group:Pacific Lutheran University
Created:2018-12-19 12:37 PDTUpdated:2021-06-24 13:03 PDT
Sites:Pacific Lutheran University
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