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DUO: Signup Process
This document is a walk-through of the DUO activation process.
After claiming your ePass account you will be presented with the DUO new activation start screen the next time you attempt to log in using your ePass credentials.
Click Start setup to begin enrolling your device.
Choose Your Authentication Device Type
Select the type of device you would like to enroll and click Continue. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a security key, or iOS/Android tablets.
Type Your Phone Number
Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you are logging in to a Duo-protected service. You can enter an extension if you chose "Landline" in the previous step.
Then double-check that you entered it correctly, check the box, and click Continue.
If you're enrolling a tablet you aren't prompted to enter a phone number.
Choose your device's operating system and click Continue.
Install Duo Mobile
Why use Duo Mobile?
- It's fast & easy
- Works in any country
- Doesn't require cell service
Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. Without it you'll still be able to log in using a phone call or text message, but for the best experience we recommend that you use Duo Mobile.
Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and click I have Duo Mobile installed.
Activate Duo Mobile
Activating the app links it to your account so you can use it for authentication.
On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the QR code with the app's built-in QR code scanner. Follow the platform specific instructions for your device:
The "Continue" button is clickable after you scan the QR code successfully.
Configure Device Options (optional)
You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.
If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).
Click Continue to login to proceed to the Duo Prompt.
Your device is ready to approve Duo authentication requests. Click Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received on your phone.