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ePass Account

Your PLU ePass account provides access to campus computers and a variety of web resources.

Resources include a PLU Email and Calendar (through Gmail), the Sakai Learning Management System, Google Apps for Education, online resources (including Park Pass information, online driving test for PLU vehicles, free Office 365 installation), and library resources. To protect your personal information and privacy, it is important that you have a strong password, that you secure it, and that you don't share it with anyone. Managing your password is your responsibility and PLU will never ask you for your ePass password.


Below is information on both claiming and changing your PLU ePass password. You may also want to view the PLU ePass Password Requirements Quick Guide for additional information. If you need help, don’t hesitate to contact the Help Desk for assistance.


Claiming Your Account


To claim your ePass account you will need to go to https://epass.plu.edu and click on the “Claim Your ePass Account” link on the left side of the page.  The only requirements for creating an ePass are that you have been accepted as a PLU student and have received a PLU ID number or you have been coded by Human Resources as an active employee in Banner. If the requirements are met, you can simply enter your information in as you are guided through the process of setting up your account as well as security questions to allow you access if you should ever forget your password.


If for some reason you get a message stating that 'No Account to Claim' then please try waiting 24-48 hours. If you still receive the message contact the Help Desk for additional support.


Password Rules


When you change your password you will be asked to enter your current password as well as a new password. As you begin typing the new password, you will see the password strength displayed interactively on a scale from Very Weak (red) to Very Strong (green). To prevent you from creating an easily cracked, insecure password, your password must have a minimum of Medium strength. Increasing your password strength to the next level on the scale will allow you to retain your password twice as long as a weaker password before it expires.

Here are some of the password rules to consider as you choose a new password:

  • Strength – When you interactively change your password, it must be at least Medium strength or higher to make a password change.

  • Use of Spaces – Spaces are not allowed at the beginning or end of passwords. It’s OK to use spaces anywhere else as in separating words in a pass phrase.

  • Characters – Your password must be at least 8 characters and less than 128 characters in length. Use combinations of uppercase, lowercase, numbers, and symbols to increase your password strength. Your password may not contain the following characters:
    “ ‘ : ( ) & \ , 

  • Password Reuse – Previous passwords used in the last 5 years will not be accepted.

Tips for Creating a Password Pass Phrase

  • We recommend you create a pass phrase to use as your password using a combination of four or more unrelated words and separated by punctuation or spaces. Here’s an example of a very strong password which would likely take centuries to crack:

orange eagle key shoe

It contains four unrelated words separated by spaces and is 21 characters long. Ideally your password length would be between 16 and 24 characters. Here are a few more examples:


pizza with crispy spaniels

mangled persimmon therapy

  • To further strengthen your password, you might also consider mixing in upper case letters and punctuation for increased strength.

Pizza with crispy Spaniels!

mangled Persimmon Therapy?

  • Add a few numbers or symbols from the top row of the keyboard, plus some deliberately misspelled words, and you’ll create a very strong password:

Pizza w/ 6 krispy Spaniels!

mangl3d Persimmon Th3rapy?

  • Treat your password just as you would a credit card number and don’t write it down or leave it in an insecure place. To help manage your passwords digitally, there are a number of free/paid programs and apps to manage passwords and keep them secure.

Strategies for Increasing Password Strength

The stronger your password, the longer you can keep it without it expiring. Below are some strategies for increasing your password strength. You’ll get interactive feedback as you update your password.

  • Longer passwords are more secure because it takes hackers longer to crack them when employing a brute force method. Consider using a password phrase with 16 to 24 characters.

  • Increase the number of alternatives for each character by using a mix of uppercase, lowercase, numbers, and symbols.

  • Computers are great at trying patterns to guess a password.  


Avoid using:
  • your ePass username, PLU ID, first & last name, email, and email alias

  • a single dictionary word

  • keyboard spatial patterns like: qwerty, asdf, or zxcvbn

  • repeating characters like:  aaaaaaa or 1111111

  • sequences like:  abcdef, 654321, years, dates, or zip codes

How to Change or Reset Your Password

PLU provides two options for generating a new password for an account.  The “Change Your ePass Password” tool is used in situations where you know your old password and the account is still active.  The “Reset Forgotten ePass Password” tool is for those that are locked out of their account or no longer remember their password.

Changing your ePass Password

  1. Open your browser and go to epass.plu.edu.
  2. Click the link on the left labeled “Change Your ePass Password”.
  3. Enter your current ePass username and password if prompted.
  4. Type your current password in the Your Password field.
  5. Type your new password in the New Password field.
  6. Type your new password again in the Re-enter New Password field.
  7. Verify that you have not been prompted with any errors and click the Change password button.

Resetting a Forgotten ePass Password

  1. Open your browser and go to epass.plu.edu.
  2. Click the link on the left labeled “Change Your ePass Password”.
  3. Enter your current ePass username and password if prompted.
  4. Type your current password in the Your Password field.
  5. Type your new password in the New Password field.
  6. Type your new password again in the Re-enter New Password field.
  7. Verify that you have not been prompted with any errors and click the Change password button.


Help Desk logo
Need support? Contact helpdesk@plu.edu, (253) 535-7525, or submit a Help Desk ticket.




Keywords:ePass, Account, Password, Access   Doc ID:91640
Owner:Lee T.Group:Pacific Lutheran University
Created:2019-05-08 11:21 PDTUpdated:2020-04-08 17:22 PDT
Sites:Pacific Lutheran University
CleanURL:https://kb.plu.edu/epass
Feedback:  0   0