Zoom: FAQs and Troubleshooting

Zoom web conferencing, 2021. Be aware that different versions of Zoom will vary in appearance and functionality.

Refer to the solutions below for Zoom FAQs. Additional help documents are linked at the bottom, and available in the Zoom Help Center.

General

Google Meet is works well for basic web conferencing. Zoom has additional features, such as whiteboarding, polling, and breakout rooms that are useful for more dynamic meetings.
See Google Meet vs Zoom for more details.

A Zoom account is required to schedule and host meetings. Meetings can be scheduled from the Zoom Client or the Zoom Web Portal.
See Zoom: Scheduling Meetings for more details.

Basic accounts: no time limit for 1-on-1 meetings. Group meetings of 3+ users are limited to 40 minutes.
Licensed accounts: no time limits for any meetings.

All Faculty have a licensed Zoom account by default.
Staff can contact helpdesk@plu.edu to inquire about upgrading to a licensed account. Be aware that limited license are available and typically reserved for users who need more features than Google Meet and Zoom Basic.

Not automatically. The host or participant would need to manually type out the captions, or a third-party vendor would need to be used (not available at PLU).
See Zoom Help: Getting Started with Closed Captioning for more details.

Consider using the Whiteboard feature, or using a computer program to demonstrate the written/drawn material. Use the Screen Share feature to show participants the Whiteboard or external program that youre using.
Alternatively, point the webcam at a piece of paper that you write/draw on.
We dont recommend pointing the webcam at a whiteboard or objects that are far away.

Plug in headphones, and ask participants to do the same. This will prevent the microphone from picking up audio coming out of the computer speakers.

Look at the bottom-left of the meeting window and ensure that your mic/camera isnt muted.
Check device inputs. Click the up-arrows next to the microphone and camera icons to the bottom-left and select the proper device. If the desired devices dont appear, such as an external microphone or webcam, reconnect the device.
If problems persist, consider restarting/re-joining the meeting, check the computers system settings, and restarting the computer.

If you scheduled the meeting beforehand, click the join link to re-join. This may be in a Google Calendar event, or you can click the Start or Join button for the meeting in the Zoom Client.
If you started the meeting on-the-fly (unscheduled), the meeting will most likely automatically end for all participants. In this case, you may need to create a new meeting and re-invite participants.
If youre the participant and not the host, click the join link that was sent to you (which may be in a Google Calendar event, email, or Sakai).

Participants may join Zoom meetings via phone. If a Google Calendar event was created for the meeting, dial-in instructions will be listed in the event. Hosts can find dial-in information for scheduled meetings from the Zoom Client under the Meetings tab, or from their account at zoom.us > Meetings.
From a meeting, hosts can click Invite and use the Email tab or Copy Invitation option to send joining instructions, which include dial-in information.
See Zoom Help: Joining a Meeting by Phone for more details.

Participants may join Zoom meetings via phone. If a Google Calendar event was created for the meeting, dial-in instructions will be listed in the event. Hosts can find dial-in information for scheduled meetings from the Zoom Client under the Meetings tab, or from their account at zoom.us > Meetings.
From a meeting, hosts can click Invite and use the Email tab or Copy Invitation option to send joining instructions, which include dial-in information.
See Zoom Help: Joining a Meeting by Phone for more details.

Yes. The recording feature is an option at the bottom of the Zoom window during a meeting. Hosts can record meetings and allow participants to record as well in their user Settings.
See 105197 and Zoom: Sharing a Meeting Recording for more details.

Licensed accounts: scheduled meetings that have Registration enabled will record attendance. After the meeting, the Registration record will be available in your Zoom account at Zoom.us > My Account > Account Management (left column) > Reports > Meetings.
Basic (free) accounts/alternate method: If you dont want to use Registration and Reports for taking attendance, or dont have a Licensed account, a work around for taking attendance is to enable Chat Autosaving and then asking all participants to send a message through chat whn they join the meeting (such as Present, or Here). Then, you can access the chat log after the meeting.
See Zoom Help: Generating Meeting Reports for Registration and Polling and Zoom Help: Saving In-Meeting Chat for more details.

Participants can use the Chat to ask questions, or ask over their microphone. They can also use the Raise Hand feature, which will signal to you that they have a question. Raise Hand is available for participants in the Participants window during a meeting. We recommend setting these expectations beforehand or at the beginning of the meeting.

Click the Share Screen button at the bottom of the meeting window. Participants may not be able to share their screens, depending on the settings of the host.
See Zoom Help: Sharing Your Screen for more details.

After sharing your screen, select Chat from the meeting toolbar. The toolbar may be hidden; try moving your mouse to the top or bottom of the computer screen to find it.

Yes, but this setting needs to be enabled in user Settings first. Then, files can be transferred through Chat.
See Zoom: Settings and Enabling Features and Zoom Help: In-Meeting File Transfer for more details.

The students will need to take a scheduled exam, such as through Sakai, and join the Zoom meeting at the same time in order for you to monitor them while they complete it. First, schedule a Zoom meeting for the same time as the exam and share the join link with the students, such as through Sakai or within the exam. Then, before the exam begins, start the meeting and then participants can connect. We recommend using Gallery View, which will allow you to see multiple video feeds at the same time.
See Zoom: Scheduling Meetings and Zoom: Participating in a Meeting for more details.
See Sakai Tests & Quizzes Help for more details about creating exams with Sakai.

If there are a lot of participants, only a few feeds will appear at a time with default settings. You may need to cycle through pages of feeds to see all participants. The person speaking will appear in the main window. Up to 49 participants can be seen at the same time in Gallery view
See Zoom: Participating in a Meeting for more details.

Keywords	web conferencing, virtual, meeting, distance learning, online, video, call, chat, remote, breakout rooms, proctoring, meet, zoom pro, whiteboarding, polling, attendance, screen, share, groups, Suggest keywords	Doc ID	99136
Owner	Janelle B.	Group	Pacific Lutheran Univ
Created	2020-03-19 12:26:47	Updated	2023-08-04 15:29:48
Sites	Pacific Lutheran University
Feedback	0 0 Suggest a new document