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Zoom: FAQs and Troubleshooting

Zoom web conferencing. Be aware that different versions of Zoom will vary in appearance and functionality.


Refer to the solutions below for Zoom FAQs. Additional help documents are linked at the bottom, and available in the Zoom Help Center.

General

  • Google Hangouts Meet is free, available to everyone at PLU, and works well for basic web conferencing. Zoom has additional features, such as whiteboarding, polling, and breakout rooms.
  • See Google Hangouts Meet vs Zoom for more details.

  • 40 minutes for free version; unlimited for Pro.

  • Faculty and staff can contact itech@plu.edu to inquire about Pro licensing. Be aware that limited license are available and typically reserved for users who need more features than Google Hangouts Meet and Zoom Basic (free).

  • Consider using the Whiteboard feature, or using a computer program to demonstrate the written/drawn material. Use the Screen Share feature to show participants the Whiteboard or external program that you’re using.
  • Alternatively, point the webcam at a piece of paper that you write/draw on. 
  • We don’t recommend pointing the webcam at a whiteboard or objects that are far away.



Technical Support

  • Plug in headphones, and ask participants to do the same. This will prevent the microphone from picking up audio coming out of the computer speakers.
  • Look at the bottom-left of the meeting window and ensure that your mic/camera isn’t muted.
  • Check device inputs. Click the up-arrows next to the microphone and camera icons to the bottom-left and select the proper device. If the desired devices don’t appear, such as an external microphone or webcam, reconnect the device. 
  • If problems persist, consider restarting/re-joining the meeting, check the computer’s system settings, and restarting the computer.

  • If you scheduled the meeting beforehand, click the join link to re-join. This may be in a Google Calendar event, or you can click the “Start” or “Join” button for the meeting in the Zoom Client.
  • If you started the meeting on-the-fly (unscheduled), the meeting will most likely automatically end for all participants. In this case, you may need to create a new meeting and re-invite participants.
  • If you’re the participant and not the host, click the join link that was sent to you (which may be in a Google Calendar event, email, or Sakai).

  • Participants may join Zoom meetings via phone. If a Google Calendar event was created for the meeting, dial-in instructions will be listed in the event. Hosts can find dial-in information for scheduled meetings from the Zoom Client under the Meetings tab, or from their account at zoom.us > Meetings.
  • From a meeting, hosts can click “Invite” and use the Email tab or Copy Invitation option to send joining instructions, which include dial-in information.
  • See Zoom Help: Joining a Meeting by Phone for more details.

  • Participants may join Zoom meetings via phone. If a Google Calendar event was created for the meeting, dial-in instructions will be listed in the event. Hosts can find dial-in information for scheduled meetings from the Zoom Client under the Meetings tab, or from their account at zoom.us > Meetings.
  • From a meeting, hosts can click “Invite” and use the Email tab or Copy Invitation option to send joining instructions, which include dial-in information.
  • See Zoom Help: Joining a Meeting by Phone for more details.



Features, Tools & Capabilities

  • Yes. Both the Basic (free) and Pro version of Zoom has a recording feature. The recording feature is an option at the bottom of the Zoom window during a meeting. Hosts can record meetings, and allow participants to record them as well in their user Settings.
  • See Zoom: Participating & Communicating in a Meeting, [Link for document 989024 is unavailable at this time.], and Zoom Help: Local Recording for more details.

  • Pro accounts: scheduled meetings that have Registration enabled will record attendance. After the meeting, the Registration record will be available in your Zoom account at Zoom.us > My Account > Account Management (left column) > Reports > Meetings.
  • Basic (free) accounts/alternate method: If you don’t want to use Registration and Reports for taking attendance, or don’t have a Pro account, a work around for taking attendance is to enable Chat Autosaving and then asking all participants to send a message through chat when they join the meeting (such as “Present,” or “Here”). Then, you can access the chat log after the meeting.
  • See Zoom Help: Generating Meeting Reports for Registration and Polling and Zoom Help: Saving In-Meeting Chat for more details.

  • Participants can use the Chat to ask questions, or ask over their microphone. They can also use the Raise Hand feature, which will signal to you that they have a question. Raise Hand is available for participants in the Participants window during a meeting. We recommend setting these expectations beforehand or at the beginning of the meeting.

  • Click the “Share Screen” button at the bottom of the meeting window. Participants may not be able to share their screens, depending on the settings of the host.
  • See Zoom Help: Sharing Your Screen for more details.

  • After sharing your screen, select “Chat” from the meeting toolbar. The toolbar may be hidden; try moving your mouse to the top or bottom of the computer screen to find it.

  • The students will need to take a scheduled exam, such as through Sakai, and join the Zoom meeting at the same time in order for you to monitor them while they complete it. First, schedule a Zoom meeting for the same time as the exam and share the join link with the students, such as through Sakai or within the exam. Then, before the exam begins, start the meeting and then participants can connect. We recommend using Gallery View, which will allow you to see multiple video feeds at the same time.
  • See Zoom: Hosting Meetings & Inviting Participants and Zoom: Participating & Communicating in a Meeting for more details.
  • See Sakai Tests & Quizzes Help for more details about creating exams with Sakai.

  • If there are a lot of participants, only a few feeds will appear at a time with default settings. You may need to cycle through pages of feeds to see all participants. The person speaking will appear in the main window. Up to 49 participants can be seen at the same time in Gallery view
  • See Zoom: Participating & Communicating in a Meeting for more details.




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Need support? Contact itech@plu.edu or visit www.plu.edu/itech.




Keywords:web conferencing, virtual, meeting, distance learning, online, video, call, chat, remote, breakout rooms, proctoring, meet, zoom pro, whiteboarding, polling, attendance, screen, share, groups,   Doc ID:99136
Owner:Misty B.Group:Pacific Lutheran University
Created:2020-03-19 13:26 PDTUpdated:2020-04-02 14:16 PDT
Sites:Pacific Lutheran University
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